Our branches are OPEN and ready to serve! Holt Supply is committed to safely supporting the essential services of plumbing and HVAC during the COVID-19 pandemic. Please click here for the latest information regarding our branch policies and hours. Learn More

COVID-19 Impact

HERE TO SUPPORT ESSENTIAL SERVICES

Plumbing and HVAC service providers are vital to the health and safety of us all. As such, our industries are excluded from any restrictions set forth by the states they operate in, and we are committed to staying open and serving our customers in a manner that keeps everyone as safe as possible.

Our approach will be to continue to remain calm and vigilant as we follow the best-practices to stay healthy, per the specific recommendations from the World Health Organization (WHO) and the Centers for Disease Control (CDC).

  • We have enhanced sanitation measures at all branches, including doors, counters, restrooms and other common areas. We ask our customers to please take precautionary measures and practice social distancing when they enter our facilities.
  • We’ve enabled HOLT2GO text service at all our contractor counters to make it easier to communicate orders, tech questions, and pick-up/delivery details. Simply text the branch’s main phone number! Your message will be seen by all employees at the counter, and handled by the person best able to serve you at that time.
  • We will provide dockside or curbside pick-up services for customers who wish not to enter our facilities. Just call the branch and someone will bring your order out to you.
  • We will accommodate customer requests to deliver to their dock or jobsite, without entering their facility, should that be their preference.
  • Our showrooms will remain open, but staffing may be limited during some portions of the day.

CHAMPAIGN BRANCH ONLY

Due to the higher counter traffic experienced at our Champaign branch, we have made additional changes there:

Branch Access: With your safety and the safety of our employees being our top priority, we will limit access inside the counter area and warehouse to employees only.

Curbside Pickup: All orders will be curbside/dockside pickup only. Please place your order by email, phone or text message (more on that below). Our team will notify you when its ready. Upon your arrival at the branch, please call in and someone will bring your items out to you.

Delivery: Delivery is available to your business or jobsite. Our drivers will practice physical distancing, and we ask you to please respect their space. Your order will be placed outside. Drivers will not enter homes or businesses.

Showroom: The showroom is open by appointment only. Please contact Zach Poremba at (217) 351-1000 or zach.poremba@holtsupply.com

The Holt Supply team appreciates your patience, understanding and cooperation during this difficult time. We know you are also taking things day-by-day and adjusting as needed. The services you provide our communities are vital, and we are honored to continue to serve you.

 

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